The Marketing Conference Blog

One of our two “rock star” speakers this Thursday in Morgantown is WVU Assistant Athletic Director Brad Howe.   He took time out of his day…er night, that is, to answer some questions to give potential attendees an idea of what he’ll be speaking about.  Just as in Charleston last week, attendees will get the chance to ask Brad questions as well.  Go Mountaineers!

1. What has been the biggest change you’ve seen in how universities market and promote their sports programs since you started out at UConn?

The internet is biggest change. When I started at UConn in ‘93 the internet/email was in the very early stages (if we even had it all – I can’t remember ever using it at UConn in the beginning). Now, it is generally the first medium we think of when deciding how to best promote one of our games/events.

We still promote our events through traditional vehicles, but the internet is the one we think of first. It allows the most flexibility and the best opportunity to hit the most people during the course of a day.

2. How are you moving the WVU athletic department forward in terms of new methods of advertising, marketing, public relations, and measuring their effectiveness?

We are constantly looking at new ideas for our web site. Recently, we have started adding more video features to the site. We receive instant feedback with our web site via the traffic. We can see right away if something we did on there was well received. That is tougher with traditional television, radio or print advertising.

Most of measurement techniques are basic at this point. If it’s web based we look at the page views, unique users and or “click throughs” if it’s a pop up ad or something similar.

We are fortunate that we get most of our feedback about events by looking in the seats at a game. We can tell pretty quickly at a game if our promotion worked or not. I can expand more on this topic at the conference.

3. You mentioned in the last session that you’re moving ticket sales to an all electronic-based system in the near future and that you’ve experienced some resistance to that, particularly with older generations. If you could sit down with one such person, how would you explain why you’re moving these sales to online processing and why it’s a benefit to both them and you?

Great question. I still think it will take us a few years to become fully automated in this area. I think the benefits are the overall ease for the customer. No more waiting on the mail to arrive with the ticket application in there. No more writing out two different checks and sending them back. Click a couple of buttons, put your cc info in and you’re done. No filling out forms, doing the math on how much you owe. It’s all right there.

4. Which Web 2.0 / social media / new marketing applications are most exciting to you?

Facebook and MySpace I think are extremely interesting applications. It’s amazing to me how many students/people use one or the other. As I mentioned at the Charleston event, I think people have to be careful with this as well. While it can be a great marketing tool (both individually and for groups), people that post to and speak to our athletes about their image and how much one picture on their Facebook page could change the perception of them that is out there.

That said, they can be valuable promotional tools. We had interns post events on both sites this year in an effort to attract people to a soccer game, wrestling meet, etc…

5. You’ve now had the opportunity to speak at one city (Charleston) and listen to a couple of the sessions. Do you think this is the type of event marketers in West Virginia can use to their benefit?

I think these events are great. I think it is invaluable for marketing people to get out of “their world” and share ideas as often as possible. So often I think busy executives get hung up in their day to day duties and don’t have the time to think on a bigger scale. I know I do. It’s amazing how much more creative I feel after sitting in a room with a bunch of other marketing people and throwing around ideas. I think these conferences are outstanding and will only get better as they get more and more participants!

6. What do you think are the benefits of holding conferences such as Next Generation Marketing in West Virginia in cities like Morgantown and Charleston?

Both have so much to offer. Charleston is great because of the multiple ad agencies, gov’t groups and just the fact it is the capital. Morgantown because of the obvious draw of the University. But, Morgantown gives you more than just the Univ. It has been one of the few areas in West Virginia that continues to grow and thrive. Construction continues at an unbelievable pace. More and more students are coming to the Univ each year only leads to more and more growth in the business community.

Morgantown and Charleston are both vitally important to the growth of our state. I think bringing bright, energetic, talented people together (as these conferences are doing) will benefit not only the individuals, but also the cities in this state and the state as a whole!