Archive for the 'Social Media' Category

Jeff James: Understanding and Prioritizing your Audience

Published by
Paul Woodhouse
at May 22, 2008 in Live Blogging, Online Public Relations and Social Media. 0 Comments

It really does help if you actually take notice of the agenda for the day. Jeff’s back on about influencing the influencers.

Developing relationships in marketing in an eHarmony stylee – the 29 degrees of ultimate connections. Is eHarmony that one with all those smug self-satisfied types wittering inane anecdotes about what they did after they met. Whoops….we’re onto something else.

Prioritizing Customers – in no particular order:

revenue – potential
revenue – historic
repeat revenue
profitability
lifetime value
relationship
influence on others
noise.

Let’s concentrate on the influencers. By the way, I might as well plug The New Influencers by Paul Gillin as some follow up reading.

What kind of weird term is pyschographic targeting? Is it one step removed from pyschopathic targeting? Sounds like facebook and Beacon.

Google Books preview of The Tipping Point

Mavens – connectors – salesmen.

Influencing influencers isn’t quite the same as trying to suck up to the cool kids at school. However, it’s key to find those people who personify and embody the exact values and demographic of your target market. If you can excite the people who may be purchasing your products or services then you can or should be able to excite the influencers.

Is it the same as John McCain and his his family bbqs for journalists?

It certainly isn’t the same as the John McCain campaign trying to spam / troll / influence other political blogs by sending out his online minions to comment on related posts and receive points for posting what they’ve posted back on his site.

I’m not having a go at Mr. McCain, just at a really dumb tactic.

Lunch time, my good fellows.

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Justin Seibert: Web 2.0 Tools

Published by
Paul Woodhouse
at May 22, 2008 in Business Blogging, Live Blogging, Social Media and Web 2.0. 0 Comments

Justin Seibert - President of Direct Online Marketing

Just a little background info – Justin just so happens to be my boss and I just happen to be his “New Media Specialist”.

Smoke-up-backside-o-meter
So you can rate this liveblog post on a scale of 1 to 10 on the blowing-smoke-up-backside-o-meter…

Anyway here’s the basic gist of the general gist:

  • Organizational blogging
  • Social networking, wikis, twitter, and other forms of social media
  • Search engines, online press releases, and ways to fuse online and traditional forms of marketing

Blogs: Somebody not interested in reading blogs – man it’s like a personal slap in the face…..I shall get to this at some point.

It shouldn’t be a case of reading blogs so much as coming across information written on blogs. I mean, does anybody claim they don’t read forums as an entire mass? Pfft.

How many people write blogs…..stat attack. (will find)

Still amazes me about the low information threshold on RSS feeds and such.

Basic blog rules and ethics. Probably best to throw out a few top five lists on certain points Frightening or perhaps not or maybe I’m in my own little blogging bobble bubble.

SOCIAL MEDIA:

We’re at least fairly cogent on facebook mysapce and social networks.

PRESS RELEASES:
Brad wins for most press releases with 4-8 a day.

Press releases as SEO.

A big happy new media and old media conflab. All media is crap apart from the decent crap. Point out the uses of social media with regards to blended/universal search.

Not as much on this as there should be and that’s my fault.

So, seeming you’ve got your notes, go ahead and ask any questions you’ve got loitering in your frontal lobes.

I’m supposed to know about this stuff!

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Brad Howe Interview: In Morgantown this Thursday

Published by
Justin Seibert
at May 19, 2008 in Business Blogging, Conference News, Conferences, Coordinating Marketing Efforts, Internet, Online Public Relations, Social Media, Speakers and Web 2.0. 0 Comments

Brad Howe, Assistant Athletic Director, WVUOne of our two “rock star” speakers this Thursday in Morgantown is WVU Assistant Athletic Director Brad Howe.   He took time out of his day…er night, that is, to answer some questions to give potential attendees an idea of what he’ll be speaking about.  Just as in Charleston last week, attendees will get the chance to ask Brad questions as well.  Go Mountaineers!

1. What has been the biggest change you’ve seen in how universities market and promote their sports programs since you started out at UConn?

The internet is biggest change. When I started at UConn in ‘93 the internet/email was in the very early stages (if we even had it all – I can’t remember ever using it at UConn in the beginning). Now, it is generally the first medium we think of when deciding how to best promote one of our games/events.

We still promote our events through traditional vehicles, but the internet is the one we think of first. It allows the most flexibility and the best opportunity to hit the most people during the course of a day.

2. How are you moving the WVU athletic department forward in terms of new methods of advertising, marketing, public relations, and measuring their effectiveness?

We are constantly looking at new ideas for our web site. Recently, we have started adding more video features to the site. We receive instant feedback with our web site via the traffic. We can see right away if something we did on there was well received. That is tougher with traditional television, radio or print advertising.
Continue reading ‘Brad Howe Interview: In Morgantown this Thursday’

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Governor Manchin Emails State RE: Daughter’s WVU MBA Scandal

Published by
Justin Seibert
at May 19, 2008 in Business Blogging and Social Media. 0 Comments

Post from: Direct Online Marketing Blog

Governor Manchin Emails State RE: Daughter’s WVU MBA Scandal

Alright,

Now I’m convinced the higher ups at WVU and in West Virginia State government are reading my blog and attending our Next Generation Marketing conferences.

I’m not going to go through the whole spiel again, but be aware that this article is written in a non-biased fashion meant to take a deeper look at the Heather Bresch pr crisis from an academic standpoint. Careful readers should be able to learn several ways to combat their own bad press. boom goes the dynamite

For organizations with robust search engine reputation management and online pr crisis response needs, please contact us to discuss your options and develop a plan. We accept checks and all major credit cards and operators are standing by. Plus, call within the next 15 minutes and receive a free genuine ginsu link building plan.

You must understand two things:

1. You cannot bury your head in the sand. The conversation will happen. The question is: do you want to join it?

2. It is a million times easier to respond to pr crises with a proper plan in place before the dynamite goes boom.

Continue reading ‘Governor Manchin Emails State RE: Daughter’s WVU MBA Scandal’

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Referrals and Service Recovery

Published by
Skip Lineberg
at May 15, 2008 in Online Public Relations and Social Media. 2 Comments

At Next Generation Marketing, we recently presented a great deal of information about referrals. I wanted to share some additional information and resources about this important topic. It’s worth a deeper look.

We all know that people live, socialize and communicate within networks … and today across social networks such as blogs, forums, e-mail, Twitter, Facebook, etc. People talk about their kids, hobbies, their vacation destinations and their favorite sports teams; naturally people also share their experiences as consumers.

Studies prove this. The Coca-Cola Company conducted a study in the late 1960’s and found that a highly satisfied customer is likely to tell four to five people, on average, about a positive experience. On the other hand, a bad experience will also be communicated—to an even greater extent. Coke learned that a dissatisfied customer is likely to spread the bad news to nine or 10 people.

Such information provides substantial motivation to the business owner to seek out and repair customer complaints. In fact, such situations create an opportunity for a company to inspire a loyal, engaged customer. (Remember, you cannot convert a customer to a loyal advocate. You have to inspire them to become advocates.)

When a company successfully recovers from a service snafu (i.e., makes it right for the customer and successfully addresses the situation), it can be a very powerful experience. The Coca-Cola study found that in service recovery situations the consumer is likely to share the news of the resolved problem with nine to 15 people. Today with the prevalence of social networking tools the numbers are likely multiplied. Still, the ratios are likely to remain intact.

As Justin Seibert explained: “You only have two opportunities to make a good first impression. One occurs upon initial contact; the other occurs after you’ve screwed up (and fixed things).”

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