Jeff James: New Generation, New Rules for Marketing Success

Jeff James

And first up for the morning is Jeff James who shall be delving / diving headlong into what all this new marketing stuff is all about. Here’s the brief overview of his overview:

  • Today’s consumer conversation
  • Today’s media world and how to tap its power
  • Mapping your customer and competitive environment
  • Rules of success for Next Generation marketing

Decline of trust – 50% of consumers regard price as more important than brand. Only 7% have trust in adverts/advertising

Disintermediation of media – saturation of Internet users aged under 44barring certain demos…the majority being in WV and Kentucky no doubt.

Broken Marketing Model:
Citibank 3000 media messages / adverts a day …..darn. And we’ll only take notice of 53 per day…..Panhandle cleaning and restoration springs to mind – only 4 of those 52 are remotely remembered.

WOM – buzz marketing…how do we find out about specific products etc. Here comes the influencers. Tv still dominating but WOM is the second most important method of finding products.

Good point how the internet has become the new polyfilla in terms of mistrust in marketing.

The power of the word of mouth or in other words – what is blabbed about the most online.

The Internet is the new Mr. Rodgers neighbourhood. Tis a global neighbourhood. Find those influencers. Influence those influence. Find Old Mr Jones who knows everything there is to know about lawn mower parts. Emotins more importion than functions. Exactly! People buy from people they like. No, really they do. Tell your story. Every business has one believe it or not and therein starts your conversation. Markets as conversations and the next thing you know you’re chugging along the old cluetrain.

Questions to CEOs or questionable CEOs? Or Cfos for that matter.

Very good start off. Very good indeed.

Three Marketing Guys

  • Search No Evil
  • Inspire No Evil
  • Speak No Myths of Evil

Pictured above (left to right): Justin Seibert – President, Direct Online Marketing, Wheeling, West Virginia; Skip Lineberg – Chief Creative Officer, Maple Creative, Charleston, West Virginia; and Jeff James – CEO, Mythology, Charleston, West Virginia.

Photo courtesy of Jason Keeling, photographed at Next Generation Marketing, Huntington, W.Va. May 13, 2008.

Practicing What We Preach: LinkedIn Social Networking

All attendees to our conference series throughout West Virginia will receive follow up emails with various information. (Huntington, you’ll get one shortly confirming with best selling marketing book you’d like to receive).

LinkedInIn these emails, you will receive ways to get in touch with the speakers in case you had any specific questions you didn’t want to address in a public setting or thought of afterwards. In the meantime, please feel free to learn more about us and join our LinkedIn networks:

We look forward to continuing our discussions with you and again thank you for all your attention, contributions, support, and feedback.

Emotional Archetype Slides from Charleston, WV Presentation

Wow – what another great day and awesome crowd in Charleston.  Thank you to everyone who came out.  Jeff, Skip, and I kept saying how much everyone’s interaction added to the overall experience.  You learned more because of it, and frankly, so did we.

Harley-Davidson Outlaw Emotional ArchetypeAs promised, here is a link to the emotional archetypes slides Jeff had in his Sticky Stories presentation yesterday: Emotional Archetypes.  The second slide was not included in the Huntington presentation, so you folks (thanks for all your suggestions, M.E.!) will want to check this out, too.

Jeff, in one of his common strokes of genius (dang your brilliance, Jeff James!) added in logos to show you examples of where well known brands fit in along the emotional archetype spectrum: Outlaw (Harley Davidson), Explorer (Land Rover), Regular Guy / Gal (Miller Lite), and so on.

So now we ask you – what archetype do other companies represent?

Jeff James: Execution for ROI: Aligning the Planets.

Jeff James
Read Jeff’s full speaker bio.
Jeff James has held numerous sales and marketing management roles during his fourteen years at Microsoft. Currently, Jeff serves as Director of Enterprise Marketing for the $6 billion U.S. enterprise market. In this role Jeff is involved in leading the strategy development and marketing execution for growing revenue and customer satisfaction among Microsoft’s largest corporate accounts.

As Jeff just mentioned to me – this is quite a sexy topic to be kicking the morning off with……

He’s also asked me to give a shout out to his wife, Anna.

Misalignment in marketing. 47% of all marketing is wasted. Jeff uses some old saying somebody once said about half of marketing being a waste, but thye didn’t know which half.

Gulf between sales and marketing teams and how do marketers or businesses measure those.

Feedback from attendee(s): leads/qualified leads. 1% rate.

What is a qualified lead? Black hole between sales and marketing teams.

Purchase Funnel – awareness, familiarity, interest, preference, intention, purchase, loyalty.

SMEs fail to test why to align, who to align, what to align and how to align.

Marketing most wasteful department in most comapnies. Financial depts should be involved to keep in check.
WHO TO ALIGN:

  • Marketing
  • Sales
  • Operations
  • Customer Services
  • Finance

WHAT TO ALIGN:

Messages and images to customer needs/desires

budget to revenue sources

campaigns to priority cust. tagets

internal processes

cross-term objectives

HOW TO ALIGN (not much point highlighting these considering they’re in the handout, no?)

FEEDBACK TO QUESTION: How is Microsoft doing now in terms of better alignment? Microsoft needed to provide more in-depth sales tools, more specific demos for particular industries.

How many people have tested a marketing effort with a small sub-set of customers?

Only one person attendee had.

Oh we’re on The Tipping Point and mavens/connectors. Influence the influencers. The best influencers online can often be certain key bloggers within your industry – FIND THEM. (that’s an aside by me.)

Missed his bit after Microsoft having to compete with itself over Office 7. Hadn’t thought of that. If only they’d throw it out there for free as an online office suite a la google they might be caning the big g alive.

Have a play at the Caveman’s Crib.

Interesting thoughts on how moving away from tv and trad media and increased online improves overall ROI.

90% of online presence will have an offline effect whether it’s a click thru or not. Brand awareness etc.

whatsticks.net

madetostick.com

email Jeff for his best practices thing jeff@mythologymarketing.com after AUG 31

QUESTIONS & ANSWERS…..erm none as he was whisked off. Not for being boring mind.

Here we have an action shot taken by my good lady. You might well ask who Jeff is!

Jeff

Let us know what you think as we go along. Please be as honest as you see fit. We can take it!

UPDATE: Read Jeff’s Q&A he did prior to the conference.